Frequently Asked Questions (FAQ)
Residential Property Owners FAQ
What does residential rental management include?
Residential rental management, or property management, covers tenant placement, lease setup, rent collection workflows, maintenance coordination, and owner reporting. Typically includes:
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Rent CMA and rental readiness checklist with property owner
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Marketing, photographing, showings, tenant screening, and lease preparation and administration.
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Maintenance triage and vendor coordination
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Rent collection (following RTA policies to issue notice and attend arbitration if required)
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Monthly owner report and statement (rental status, repairs, routine inspections)
Do you manage condos, town homes, and houses?
Yes! We manage basements/suites, apartments, condos, rental buildings, townhomes, houses, and laneway houses across Metro Vancouver and the surrounding areas.
How do you screen tenants?
We use a verification-based screening process to reduce avoidable risk. Mainly focused on consistency of information, ability to pay, and standard reference checks. Our screening process typically includes:
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Income and employment verification
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Reference checks (credit check, criminal check, and landlord reference check) and tenancy history review (where applicable)
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Document consistency review and risk flag checks
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Although screening reduces risk, it is not a hundred percent guarantee. However, we try to match tenants to the owner’s requirements and needs.
How do you set rent and reduce vacancy?
We recommend a rent range based on current market comparable, location, seasonality, and the unit’s condition. We then market and coordinate showings quickly to shorten time-to-tenant. There are some considerations that can impact vacancy such as pricing strategy, which is discussed with the owner, listing quality, unit readiness and speed of follow-ups.
How do maintenance requests and repairs work?
Maintenance runs through a documented workflow: request intake → identify responsibility according to RTAs→ report to the property owner for approval- vendor coordination → completion tracking. We fully document and address the requests timely while managing costs.
What do owners receive each month?
Owners receive a clear monthly statement covering rent status, maintenance activity, and any open issues, where relevant. Our statement provides owners with a peace of mind while protecting your investment.
Do you offer tenant placement only (leasing-only)?
Yes, tenant placement can be offered as a standalone service for owners who prefer to manage day-to-day operations themselves. We help with the marketing, showing coordination, screening, reference checks, and lease preparation.
What information do you need to provide a quote?
To quote accurately, we require basic property details and your timeline. Here are the standard questions we ask during our consultation:
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Address and neighbourhood
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Property type (condo/townhouse/house/basement suite/laneway house)
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Bedrooms/bathrooms and current condition
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Strata rules, where applicable and any constraints
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Preferred start date
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Tenants / Renters FAQ
How do I view available rentals?
You can view current listings on our Available Rentals page. Each listing includes key details like rent, lease term, and any building amentias. We also post on Craigslist, Zumper, Zillow, liv Rent and Red Note regularly.
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Tip: If you don’t see a listing that fits, check back regularly as availability changes quickly. Or reach out to us in the contact form for a chat to help us understand your requirements better.
How do I apply for a rental?
The application process typically includes a rental application form and basic verification documents so we can assess suitability fairly and efficiently.
What we require:
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Rental Application Form
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Government-issued ID
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Proof of income/employment
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References from previous landlord(s) or employer where applicable
What’s the usual timeline from viewing to approval?
Timelines vary based on the number of applicants and document completeness, but approvals move faster when applications are fully submitted.
What do I need to secure the unit once approved?
Once approved, you’ll typically confirm move-in dates, sign the lease, and provide required payments according to the lease terms. What to expect as next steps:
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Lease signing instructions
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Move-in inspection scheduling and key pickup
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Building move-in coordination (for strata properties)
Are pets allowed?
Pet policies depend on the specific unit and, for condos, the strata bylaws. If pets are allowed, restrictions may apply - such as the type, size, and number of pets. Always check the listing details and strata rules (for strata units).
Are utilities included in the rent?
Utilities vary by property and landlords. Listings typically specify what’s included and what tenants pay separately.
How do I submit a maintenance request?
Maintenance requests should be submitted through the method listed in your lease or tenant instructions (often email or a form). To help provide as much detail as possible in the request, ensure that you have included these items in your request:
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Photos or videos where relevant
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Clear description of the issue
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Times you are available for access or a follow-up call
Can I have roommates or sublet the unit?
Roommates and subletting depend on lease terms and, for strata properties, building rules. Always request property owner’s written approval before making changes.
Strata Management Councils FAQ
What does strata management include?
Strata management supports the strata corporation and council through administrative coordination, vendor workflows, records support, and communication processes under a strata management contract.
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Financial Management: prepare budgets for strata corporation, collect strata fees, manage bank accounts, and ensure bills are paid (utilities, insurance, maintenance contracts, etc.). Prepare financial statements and reports for strata councils and owners. Assist with reserve fund planning for major repairs or replacements. Vendor coordination and maintenance workflow management
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Administrative Support: Maintain official records for the strata corporation, including meeting minutes, bylaws, and strata roll. Organize and coordinate AGMs and SGMs. Ensure compliance with Strata Property Act, bylaws, and rules. Handle correspondence between the strata council and owners, residents, or service vendors.
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Property Maintenance & Operations: Coordinate repairs, maintenance, and inspections. Hire and manage contractors for service like common area cleaning, landscaping, or building repair. Respond to emergency situations such as water leaks or security issues.
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Governance & Legal Support: Advise the strata council on their duties, responsibilities, and legal obligations. Help enforce bylaws and rules (e.g. noise, pets, rentals). Assist with dispute resolution between owners or tenants. Work with lawyers when legal cation is needed, such as collections or compliance issues.
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Communication: Act as a point of contact between owners, tenants, and strata council. Distribute notices and updates about meetings, maintenance, or rule changes. Keep owners informed about financial and operational matters.
What is a strata management contract and what should it cover?
A strata management contract defines the scope of services, fees, authority limits, assignment of the manager, and transition terms. We provide support in contract management for strata. Reach out to learn more.
What’s the usual timeline from viewing to approval?
Timelines vary based on the number of applicants and document completeness, but approvals move faster when applications are fully submitted.
How do you handle strata maintenance and vendors?
We follow the Strata Property Act and bylaws by establishing a clear maintenance system with comprehensive documentation. To prioritize maintenance, we handle it through two channels: one for emergencies and another for routine. Moreover, we build and manage a vendor list to ensure maintenance readiness, with a significant portion of vendor coordination, communication, work managed by our team. The complete end-to-end process we handle include payment and record-keeping, performance review and quality control, as well as legal and compliance considerations.
How do you support council meetings?
We support meeting preparation and follow-through, so decisions turn into actions. Support typically includes:
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Coordination, scheduling and attending council meetings
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Developing and issuing meeting agenda
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Provide building updates and financial updates
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Provide updates and decision logging on action items
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Post-meeting follow-ups and documentation of minutes
How do you handle owner/resident requests and complaints?
Our process is fully documented from intake, response, and any escalation. So that the council is provided with transparent communication and actions that have taken place.
If we are looking to switch strata management companies, what are the steps involved?
Switching typically involves contract review, council decision steps, a transition plan, and a structured handoff of records and vendor relationships. To ensure a smooth transition, we focus on:
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Records transfer checklist (minutes, contracts, work orders, keys/contacts)
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Open issues log (what’s in progress, what’s pending approval)
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Vendor and emergency contact continuity
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Timeline aligned to contract terms
What do you need to provide a strata management quote?
Basically, the key building details such as building type, unit count, and age. Including:
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Current pain points such as maintenance backlog, communication issues, vendor issues
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Existing contract and budget, if switching and any deadlines
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Desired reporting cadence and council workflow preferences
Commercial Property Rental Management FAQ
What does commercial rental management include?
Commercial rental management focuses on lease administration and day-to-day rental operations such as rent workflows, tenant coordination, maintenance oversight, documentation, and owner reporting.
What is lease administration?
Lease administration means tracking key lease terms, obligations, and critical dates so owners don’t miss renewal windows, notice timelines, or operational responsibilities.
Do you handle commercial leasing (finding tenants)?
We can support leasing in defined cases, but mostly, owners engage us primarily for operations and lease administration once a tenant is in place. If help is needed for finding tenants, we step in to provide marketing coordination and viewing logistics, tenant qualification process, and lease coordination. But final terms will depend on the parties and advisors involved.
How do you manage maintenance and repairs for commercial properties?
We understand the urgency and need to prevent downtime. Our standard process is to triage issues based on business impact and safety risk, coordinate vendors, manage approvals and thresholds, and document completion.
What commercial property types do you support?
We typically support office, retail, and light industrial rentals depending on scope, tenant mix, and operational complexity.